Question 1

Who Do You Work With?

Accepted Answer

At Atlantic Flooring & Tile, we work with homeowners, builders, contractors, designers, and commercial partners throughout the Outer Banks and surrounding areas. Whether you're building a custom coastal home, managing a commercial project, renovating investment properties, or sourcing specialty materials, our goal is to become a reliable extension of your team.

We regularly work with:
Custom Home Builders
General Contractors
Restoration Companies
Remodeling Companies
Designers & Architects
Commercial Contractors
Hospitality Groups
Investment & Capital Groups
Property Managers

Question 2

Are Showroom Walk-Ins Welcome?

Accepted Answer

Absolutely — however, we do encourage scheduling an appointment whenever possible so we can dedicate time specifically to your project and selections. Our showroom is designed to help make client selections easier, more efficient, and more enjoyable.
While we work closely with builders, contractors, and commercial partners, we also love working directly with homeowners and retail customers. Whether you're remodeling a bathroom, updating flooring in one room, building a custom home, or simply gathering inspiration, our team is here to help.

It’s common for builders and contractors to bring homeowners directly into our showroom to walk through:
Flooring selections
Custom tile layouts
Backsplash combinations
Grout pairings
Cabinet color examples
Metal finish samples
Coastal-inspired design combinations
Waterproofing systems and Schluter products

Items we frequently stock include:
Schluter Systems & Profiles
Solid surface jambs, niches, and accessories
Setting materials
Select LVT colors, typically from Mannington or Stanton

Please call ahead for current stock availability. Stop by the showroom, browse samples, ask questions, and let’s talk through your project. We aim to simplify the selection process while helping clients feel confident and excited about their project.

Question 3

Can My Clients Visit the Showroom Without Me?

Accepted Answer

Yes.

Many builders and contractors send clients directly to our showroom for selections and coordination. We do ask that appointments be scheduled in advance whenever possible.

While clients are welcome to visit without you, we always encourage contractor involvement to help streamline communication and decision-making.

Question 4

How Long Will My Project Take?

Accepted Answer

Every project is different, but timelines typically depend on:
Product availability
Project size and complexity
Existing site conditions
Scheduling availability
Weather and seasonal demand in coastal environments

We’ll provide realistic expectations upfront and communicate throughout the process.

Question 5

What Flooring Products Do You Offer?

Accepted Answer

We offer a wide variety of flooring and tile products, including:
Luxury Vinyl Plank (LVP)
Hardwood Flooring
Tile & Stone
Carpet
Laminate Flooring
Custom Tile
Custom Area Rugs

Question 6

Do You Install Custom Tile Showers?

Accepted Answer

Yes — custom tile showers are one of our specialties.

Question 7

Do You Require a Deposit?

Accepted Answer

Yes. All projects require a deposit before materials are ordered and scheduling is finalized.

For material-only purchases, payment in full is required at the time of ordering.

Please note: if Atlantic Flooring & Tile is not performing the installation, the customer or contractor is responsible for verifying measurements, quantities, and material accuracy prior to ordering.

Labor balances are typically due upon completion of the project unless otherwise agreed upon in writing.

Question 8

How Far Out Are You Scheduling?

Accepted Answer

Scheduling varies seasonally. During peak construction months, lead times may increase, so we recommend reaching out as early as possible.

Question 9

Do You Offer Financing?

Accepted Answer

Financing options may be available for qualifying projects. Please contact our team for current financing availability and details.

Question 10

What Markets Do You Serve?

Accepted Answer

Outer Banks & Coastal Communities Including:
Northern Outer Banks & Currituck County
Corolla
Pine Island
Buck Island
Ocean Sands
Whalehead Beach
Monteray Shores
Corolla Light
Duck
Southern Shores
Kitty Hawk
Kill Devil Hills
Nags Head
South Nags Head

Roanoke Island & Central Outer Banks
Manteo
Wanchese
Roanoke Island
Pirate’s Cove

Hatteras Island
Rodanthe
Waves
Salvo
Avon
Buxton
Frisco
Hatteras Village

Mainland & Surrounding Areas
Manns Harbor
Point Harbor
Powells Point
Jarvisburg
Coinjock
Camden
Columbia

Don’t see your community listed here? Give us a call and we’ll see if we can support your project.

Question 11

Why Choose Atlantic Flooring & Tile?

Accepted Answer

We believe great projects come from great communication, quality craftsmanship, and treating customers the right way.

Our goal is to create spaces that are beautiful, functional, and built to last — while making the process enjoyable from start to finish.

Question 12

What is your process like?

Accepted Answer

1. Initial Inquiry — Email, Call, Walk-In, or Website Inquiry
Reach out however is easiest for you. Visit our showroom, give us a call, message us online, or submit an inquiry through our website. We’ll learn more about your project, timeline, goals, and design preferences.

2. In-Home or On-Site Measurements
Once we understand the scope of the project, we’ll schedule a site visit to take measurements, evaluate conditions, and gather the information needed to provide an accurate estimate.
To ensure accuracy, we do not provide quotes or ballpark pricing solely from customer-provided measurements.

3. Product Selection & Design Guidance
Our team can help guide you through flooring, tile, backsplash, grout, shower, and trim selections. We aim to simplify the process while helping you find products that fit both your vision and budget.
We also assist with coordinating finishes and selections throughout the home to create a cohesive final result.

4. Detailed Estimate, Approval & Scheduling
After measurements and selections are completed, we’ll provide a detailed estimate outlining materials, labor, scope of work, and project expectations.
Once approved, we’ll coordinate scheduling, product ordering, and timeline expectations to keep your project moving smoothly.

5. Material Ordering & Project Preparation
We coordinate product ordering, delivery logistics, and project preparation to help ensure installation runs efficiently and on schedule.

6. Professional Installation
Our experienced installation teams complete projects with a strong focus on craftsmanship, communication, cleanliness, and professionalism throughout the process.

7. Final Walkthrough & Care Guidance
Once your project is complete, we’ll review everything with you and provide guidance on maintenance, cleaning, and long-term care for your new floors or tile.

Question 13

Will There Be Dust or Noise During Installation?

Accepted Answer

(See installation guidelines below.)

Most flooring and tile projects involve some level of dust and noise. Our crews work hard to keep jobsites clean, organized, and respectful of your home or business throughout the project.

If needed, we can also help coordinate post-installation cleaning services for an additional fee.

Question 14

Do you offer any Installation Guidelines?

Accepted Answer

Furniture & Personal Items
Prior to installation, please remove all personal and breakable items from tabletops, dressers, desks, bookcases, and shelving areas. If possible, please disconnect televisions and other electronic equipment prior to installation.

Depending on the scope of work, furniture moving services may be available. Please discuss this with our team prior to scheduling.

Owner Closets
If we will be installing in or near owner closets, we ask that these spaces are unlocked or that keys are provided prior to installation. Many property management companies do not have access to owner closets without prior approval.

Baseboards & Moldings
While our installers work carefully and professionally, minor scuffs or nicks to baseboards and moldings may occasionally occur during installation. Any necessary touch-ups are the responsibility of the property owner unless otherwise noted.

Toilets & Pedestal Sinks
As a convenience to our customers, our installers may remove and reinstall toilets using new wax rings. However, because our installers are not licensed plumbers, we cannot guarantee plumbing-related reconnections or repairs.

Upon project completion, toilets or pedestal sinks may require additional parts or adjustments due to height variations created by the new flooring. If needed, the owner will be responsible for coordinating plumbing services.

Flooring Seams
Our goal is always to make seams as minimal and unnoticeable as possible. However, seam visibility varies depending on material type, lighting, layout, and manufacturer specifications, and completely invisible seams cannot be guaranteed.

Cleaning & Project Completion
If included within your contract, our installers will return furniture to its original location, dispose of removed flooring materials, and clean up installation-related debris.
Please note that renovation and demolition work naturally create dust. While our teams clean thoroughly, the space may require additional cleaning before being renter- or guest-ready.

We are happy to help coordinate cleaning services if needed.

Question 15

What happens if there are Unanticipated Issues?

Accepted Answer

Occasionally, we uncover issues such as damaged subfloors or surfaces that do not meet manufacturer installation requirements that were not visible during the initial measuring process.

If unforeseen conditions arise, all repairs or changes will be discussed and approved by the owner before additional work proceeds.

Question 16

What if I need to cancel my order?

Accepted Answer

Cancelled orders may be subject to restocking fees and/or freight charges.

Please note that many special-order and non-stocking products are non-returnable and non-refundable.

Question 17

Do Your Products/Services Come with a Warranty?

Accepted Answer

Our installation workmanship is warrantied for one year unless otherwise stated.

Product warranties are provided directly through the manufacturer and vary by product.

Question 18

Do You Offer Contractor Pricing?

Accepted Answer

Yes. We offer trade-oriented pricing structures designed specifically for contractors, builders, and recurring professional partners.

Whether you're managing a single project, multiple homes per year, or larger commercial projects, our goal is to provide competitive pricing, responsive communication, and dependable support to help you meet your goals.

We understand construction timelines move quickly, and our goal is to be a reliable partner throughout the process.

Question 19

Can I Purchase Materials Only?

Accepted Answer

Absolutely.

While it’s most common for us to both supply and install — as we believe we have some of the best flooring and tile installers on the Outer Banks — many of our contractor partners also purchase materials directly from us and use their own installation teams.

We’re happy to support:
Material-only orders
Contractor pickup
Special-order materials
Product selections
Estimating and takeoff assistance

For material-only projects, we can also assist with takeoffs and estimating services for an additional fee. Please note that all final quantities and measurements must be verified by the contractor prior to ordering.

Whether you need supply only or a full turnkey installation package, we’re flexible and happy to work in whatever way best fits your project.

Question 20

Do You Also Offer Installation?

Accepted Answer

Yes.

If needed, we can also provide professional installation services through our experienced flooring and tile teams.

Some partners use us strictly for supply, while others use us as both supplier and installer. We’re comfortable working either way depending on the needs of the project.

Question 21

Do You Offer Installation on Materials Purchased Elsewhere?

Accepted Answer

No — we only install products that we directly supply.

This helps protect both our customers and our company by ensuring we can stand behind the materials being installed. We work directly with trusted manufacturers and distributors and only install products we know, trust, and can properly warranty and support.

Unfortunately, products purchased online or through third parties can occasionally have quality inconsistencies, discontinued product lines, or warranty limitations that can create issues later. By supplying both the product and installation, we’re able to provide a better overall experience and level of accountability.

Question 22

What If I Need Something You Don’t Normally Stock?

Accepted Answer

Ask us.

We work with a wide network of manufacturers and distributors and can often source specialty products, custom materials, or hard-to-find items for projects.

Please note that all custom and special-order products are non-refundable.

Question 23

Can You Help Coordinate Flooring and Tile Selections Across an Entire Home?

Accepted Answer

Absolutely.

We regularly help coordinate flooring, showers, backsplashes, tile details, and finish selections throughout full custom homes and remodels.

Question 24

Do You Work on Commercial Projects?

Accepted Answer

Yes.

We work with commercial, hospitality, retail, and multi-unit projects in addition to residential construction.

While this is not our primary area of focus, we’re always happy to discuss projects that fit our capabilities and schedule.

Question 25

Do You Provide Estimating Assistance?

Accepted Answer

Yes.

We can assist with takeoffs, measurements, budgeting guidance, and product recommendations depending on the scope and needs of the project.

Question 26

How Do I Get Started?

Accepted Answer

Submit an inquiry, stop by the showroom, give us a call, or reach out to discuss your upcoming projects.

We’d love the opportunity to earn your business and become part of your team.

CALL 252-475-1811

VISIT 502 US-64 Manteo, NC 27954

Questions Deserve Answers

Who Do You Work With?

Are Showroom Walk-Ins Welcome?

Can My Clients Visit the Showroom Without Me?

How Long Will My Project Take?

What Flooring Products Do You Offer?

Do You Install Custom Tile Showers?

Do You Require a Deposit?

How Far Out Are You Scheduling?

Do You Offer Financing?

What Markets Do You Serve?

Why Choose Atlantic Flooring & Tile?

What is your process like?

Will There Be Dust or Noise During Installation?

Do you offer any Installation Guidelines?

What happens if there are Unanticipated Issues?

What if I need to cancel my order?

Do Your Products/Services Come with a Warranty?

Do You Offer Contractor Pricing?

Can I Purchase Materials Only?

Do You Also Offer Installation?

Do You Offer Installation on Materials Purchased Elsewhere?

What If I Need Something You Don’t Normally Stock?

Can You Help Coordinate Flooring and Tile Selections Across an Entire Home?

Do You Work on Commercial Projects?

Do You Provide Estimating Assistance?

How Do I Get Started?

QUICK LINKS

CALL 252-475-1811

VISIT 502 US-64 Manteo, NC 27954

Questions Deserve Answers

Who Do You Work With?

Are Showroom Walk-Ins Welcome?

Can My Clients Visit the Showroom Without Me?

How Long Will My Project Take?

What Flooring Products Do You Offer?

Do You Install Custom Tile Showers?

Do You Require a Deposit?

How Far Out Are You Scheduling?

Do You Offer Financing?

What Markets Do You Serve?

Why Choose Atlantic Flooring & Tile?

What is your process like?

Will There Be Dust or Noise During Installation?

Do you offer any Installation Guidelines?

What happens if there are Unanticipated Issues?

What if I need to cancel my order?

Do Your Products/Services Come with a Warranty?

Do You Offer Contractor Pricing?

Can I Purchase Materials Only?

Do You Also Offer Installation?

Do You Offer Installation on Materials Purchased Elsewhere?

What If I Need Something You Don’t Normally Stock?

Can You Help Coordinate Flooring and Tile Selections Across an Entire Home?

Do You Work on Commercial Projects?

Do You Provide Estimating Assistance?

How Do I Get Started?

​

QUICK LINKS